Choose plants based on their light environment.

The amount of natural light your space receives will be assessed by our experts, and you can select your plant based on the existing conditions. If you are not sure just by looking, start by understanding which direction your window faces.

Instructions: Generally, south-facing windows provide suitable light, east and west-facing windows offer moderate light, while north-facing windows supply little light. If there is something outside your window—such as a tree or a large building—that could block sunlight, be sure to take that into account as well. (At every stage, our colleagues will be alongside you, and expert opinions will be provided in writing.) Most houseplants prefer bright, indirect sunlight, but many can tolerate lower light levels. (For example, cacti and some succulents can endure direct, brighter sunlight.) All plants require a certain amount of natural light, and any abnormalities in direct and intense sunlight or a lack of light can affect the survival and lifespan of your plant.

Your plant is a new member of your family and requires attention.

Due to social life and common forgetfulness throughout the day and week, occasional neglect may occur, which can harm and threaten the life of your plant. Of course, some plants can withstand temporary stresses from this type of lifestyle, but constant neglect will definitely put your plant at risk of extinction.

Rule Two

At Pots and Pines, we offer plant care services that include: plant recommendations, planting, pot selection, and plant healthcare. However, you will be living with the plant continuously, and the responsibility for its care rests entirely with the customer. We will be alongside you to create suitable conditions for the growth and survival of your plant.

Watering Plants

Overwatering can lead to root rot. Please set aside your watering schedule and water your plant according to the instructions from Pots and Pines experts. Sometimes, due to temperature changes in the environment, the watering needs may vary. Please refer to the following guidelines for clarification.

Instructions: First, check the pot or soil to ensure that it has dried at least 2 finger lengths deep. If the soil appears dark visually, and you feel moisture when touching the soil, your plant has enough water and does not need additional watering.

The frequency of watering can vary throughout the year. Plants need less water in the winter months because their growth slows during the cold seasons, with shorter days and less sunlight. If the ambient heat is high and the soil in pots dries quickly, they may need a bit more water, which will be reminded by Pots and Pines experts. Wilting leaves or soil that appears to have pulled away from the edges of the pot and has cracks are signs that the plant is thirsty. Always use lukewarm water, as it absorbs best. Pour the water directly onto the soil around the base of the plant since plants absorb water through their roots.

Increase Humidity if Needed

Staying true to the plant’s natural environment aids in their growth indoors. Most tropical plants prefer high humidity and bright to medium, indirect light. During the dry winter months, a humidifier can also help, and it’s great for humans as well. On the other hand, cactus and succulent family plants prefer dry air and direct, bright sunlight without shade. They do not require much humidity.

Rule Number 3:

Keep the temperature as constant as possible.
Keep your home and plant environment as stable as possible. Severe temperature fluctuations can stress plants. Maintain the temperature between 20 to 25 degrees Celsius, and avoid placing your plants near radiators, air conditioning units, and air vents that can create cold or hot air.

Rule Number 4

Accessing the Pots and Pines website while using the services or purchasing the offered products signifies that you are aware of and accept the rules and regulations, as well as how to use the services and offerings of Pots and Pines. Please note that placing an order at any time means fully accepting all the rules and regulations of the website by the user.

General Terms and Conditions

All principles and procedures of Pots and Pines comply with the laws and regulations of the Islamic Republic of Iran, the E-commerce Law, and the Consumer Rights Protection Law. Thus, the user is also obliged to adhere to the laws and regulations related to the producer and other users. If there are any changes in the laws, regulations, procedures, and services of Pots and Pines in the future, they will be published and updated on this page.

Definition of Customer or User
A customer or user is defined as a person who registers an order or uses any services of Pots and Pines with the account information provided in the registration form. Additionally, since Pots and Pines is an online retail website, according to the E-commerce Law, a customer or consumer is any individual who purchases goods or services for purposes other than commerce or professional work.

Definition of Seller and Conditions of Seller Products
The products offered on the website are either produced by Pots and Pines or sourced by the commercial stakeholders of the company.
– Order processing will begin no later than 1 day after placing the order at Pots and Pines.

Electronic Communications
When using the services of Pots and Pines and placing your electronic order or sending an email to Pots and Pines, these communications are conducted electronically. If your request complies with all laws and regulations, you agree that Pots and Pines will respond to your request electronically. Additionally, the email address and phone numbers that customers register in their profile are the only official and approved details of the customer, and all correspondence and responses from Pots and Pines will take place through them.
To inform about events, special services, or promotions, Pots and Pines may send emails or messages to members of the website. If users do not wish to receive such emails and messages, they can unsubscribe from the Pots and Pines newsletter.

Privacy Policies

Pots and Pines respects and protects the private information of individuals using the services of the website. Pots and Pines is committed to defending your privacy to the best of its ability and will develop the necessary technology to make your use of the site as secure and safe as possible. By using the Pots and Pines website, you indicate your consent to this policy.

All content available through any of the services provided by Pots and Pines, including text, graphics, logos, button icons, images, videos, downloadable items, data, and all content generated by Pots and Pines, is considered the property of the company. The right to use and publish all available content is exclusively reserved for Pots and Pines, and any unauthorized use without written permission reserves the right for Pots and Pines to pursue legal action.

Additionally, scripts, service names provided through any of the services created by Pots and Pines, and registered trademarks are also the exclusive property of Pots and Pines, and any commercial use will result in legal action.

Users are not permitted to exploit or use the list of products, descriptions, prices, or any use of derivatives of the Pots and Pines website or any of the services or content. Downloading or copying information for commercial purposes, as well as data mining, robots, or similar methods for data collection and extraction tools, is strictly not allowed, and all these rights are expressly reserved for Pots and Pines.

When using any of the services of Pots and Pines, users are responsible for maintaining the confidentiality of their account and password, and they bear full responsibility for activities conducted under their account and password. The only official source authorized by us for communication with you is the official website at www.potsandpines.com. We will not contact you by any means other than sending messages through the official company messaging platforms approved on the site. Pots and Pines does not operate any website with an address other than www.potsandpines.com. For communication, users should only use the addresses listed in the “Contact Us” section.

Order Registration, Processing, and Shipping

A business day means from Saturday to Thursday each week, excluding public holidays in Iran. All orders registered during business days and the first day after holidays will be processed. Pots and Pines allows customers to place orders 7 days a week, 24 hours a day.

User Comments

The purpose of the comments section on Pots and Pines is to share shopping experiences and user feedback on the products being sold. It is evident that the comments section at Pots and Pines is different from those on other websites and social media. In this section, each user is allowed to share their opinions within the framework of the site’s rules and regulations, and after review by experts, their comment will be displayed on the site.

It is clear that if the site’s rules and regulations are not adhered to in user comments, they will not be approved and thus will not be displayed. Pots and Pines assumes no responsibility for the accuracy or inaccuracy of the comments published in this section. The display of user comments on the site does not in any way signify the endorsement of Pots and Pines regarding the content of those comments. Therefore, we kindly ask our respected users not to base their decisions solely on these comments.

Content

Pots and Pines makes every effort and takes utmost care in providing all its services and utilizes original sources and references for content production. It should be noted that Pots and Pines does not guarantee that product descriptions or other materials on the site are free from errors. If a product provided by the company has any discrepancies with the information listed on the site, the only solution is to return the item before use and in its original condition.

The Pots and Pines website does not accept any responsibility for the removal of its web pages or dead links. The services on the website are provided as-is, and under no circumstances does Pots and Pines assume responsibility for delays or non-functionality of the site that may arise from natural factors, internet issues, computer or telecommunications equipment failures, etc.

The Pots and Pines website may contain services with public participation capabilities, known as collective services, such as chat rooms, bulletin boards, discussion forums, reviews, news groups, friend networks, and other services that facilitate communication between you and others (both in public settings like forums and in private settings like friend networks). You agree to use these collective services only for submitting, sending, and receiving messages that are appropriate and relevant to those specific services.

© All site content of Pots and Pines is copyrighted and belongs to the Pots and Pines website.

Force Majeure

All laws and regulations stated herein are applicable under normal conditions, and in the event of any force majeure circumstances, Pots and Pines assumes no responsibility. Pots and Pines is committed to respecting the privacy of its users; if you observe any violations, please share the details with us through the specified communication channels.

Financial Conditions and Cancellation Policies for Landscaping Services

1. Costs Related to Gardener and Plant Doctor Visits
   • The costs for each visit include the following:
     • Regular Visits: Monthly or weekly fees for watering, pruning, and other scheduled services.
     • Emergency or Plant Doctor Visits: Separate fees for issues such as plant diseases or specific problems requiring inspection and treatment.
     • Additional Services: Any services outside the scope of the main contract (such as planting new plants or minor repairs) will incur separate charges and will be communicated to the customer before execution.

Note: If the customer chooses annual or periodic packages, there is an opportunity for special discounts.

1. Cancellation Rules for Scheduled Sessions
   • Customers can cancel scheduled sessions up to 24 hours before the designated time without any charge.
   • If the customer cancels less than 24 hours before the session or fails to notify, the full cost of that session will be charged.
2. No-Show or Inaccessibility to the Property
   • If the gardening or plant doctor team arrives on time at the customer’s property but:
     • The property door is closed.
     • The customer or a representative is not present to coordinate.
     • Access to the location is unavailable for any reason.

In these cases, the session cost will be charged in full.
Note: If such an issue arises, a request for a rescheduled visit can be arranged by the customer at an additional charge.

1. Payments and Settlements
   • All costs must be paid in advance or according to the agreed-upon terms.
   • Settlement for additional services or emergency visits is done at the end of each month or after services are rendered.
   • In case of delayed payments, services may be suspended until full settlement is completed.
2. Additional Visits or Special Conditions
   • If additional visits outside the schedule are required, the fee for these visits will be calculated separately.
   • Example: If the customer requests urgent attention to a specific issue between regular visits.

By adhering to these rules, our services will be provided more transparently and orderly, preventing time and cost wastage. If you need further clarification, please contact us.

Terms and Conditions for Landscaping Services

1. Scope of Services

We provide comprehensive landscaping maintenance services to ensure the health and beauty of your green spaces. These services include:

1. • Regular Watering: Scheduled to maintain proper soil moisture.
   • Pruning and Fertilization: Pruning for the health and beauty of plants and fertilization for better growth.
   • Seasonal Planting and Replacement: Planting and replacing plants according to the season and environmental conditions under the supervision of our experts.
   • Pest and Disease Control: Prevention and treatment of plant pest and disease problems.
   • Lawn Maintenance: Mowing, weed control, and edging.
   • Irrigation System Inspection and Maintenance: Regular checks and minor repairs of irrigation systems to ensure proper functionality.
   • Planting New Plants: Planting plants purchased from us or those that have been approved and are under our direct supervision.

Note: We recommend purchasing plants and pots directly from us to ensure their quality and compatibility with our services.

1. Customer Responsibilities

For a successful collaboration, the customer agrees to:

1. • Property Access: Provide access to the property for scheduled visits.
   • Timely Notification: Immediately inform us of any changes to the green space (such as planting new plants or construction) that may affect maintenance.
   • Plant Purchasing: Preferably purchase plants and pots from us. Customers can source their own plants, but we prioritize plants whose quality we can ensure.
   • Following Recommendations: Adhere to our guidelines for additional maintenance between visits (such as watering schedules or avoiding harmful chemicals).

Additional Note: The cost of planting new plants is the customer’s responsibility, but proper planting and maintenance are part of our services.

1. Exclusions

Our standard service package does not include the following unless specified in a separate agreement:

1. • Replacement of Damaged Plants Due to Natural Disasters: Replacement of plants damaged by storms, flooding, frost, or extreme heat. Customers can request replanting, which will be provided at an additional cost.
   • Damage Caused by Third Parties: Damage caused by pets, children, construction workers, or other third parties is not our responsibility.
   • Major Structural Repairs: Repair or replacement of irrigation systems, retaining walls, or other structures requires specialized contractors.
2. Liability Limitations

We are committed to providing quality services; however, we do not accept liability for the following specific conditions:

1. • Unreported Issues: If the customer does not timely inform us of problems (such as a broken pipe or sudden failure of drip irrigation), we will not be responsible for damages resulting from that.
     • Example: A pipe leak causes flooding, and the customer does not notify us in time, leading to plant loss.
   • Environmental Factors: Damage caused by uncontrollable weather conditions such as drought, heavy rain, or strong winds is not our responsibility.
     • Example: Extreme heat dries out plants despite regular watering.
   • Customer Interference: If the customer uses unauthorized fertilizers or pesticides or makes changes to the green space without consulting us, the responsibility for damages falls on the customer.
     • Example: The customer uses unauthorized chemicals that cause wilting or death of plants.

5. Inspection and Fault Determination

In the event of a dispute regarding the health or damage to plants, we will conduct a thorough examination:

• Our Fault: If the issue is due to our negligence or inadequate services, we will fully accept responsibility and either replace the plants or take necessary actions.
• Fault Outside Our Control: If the issue arises from circumstances outside of our control (such as weather conditions or damage caused by third parties), the responsibility lies with the customer.

6. Force Majeure

We are not responsible for delays, damages, or loss of plants due to unforeseen events and circumstances beyond our control, including:

• Severe Weather Events (such as storms, droughts, frost).
• Vandalism or Damage by third parties.
• Any Government Restrictions or emergency conditions affecting service delivery.

Frequently Asked Questions (FAQ)

1. What services do you offer?

Our services include regular maintenance such as pruning, watering, pest control, and seasonal planting. For complete details, refer to the “Scope of Services” in the terms and conditions.

1. What happens if a plant dies?

If a plant dies due to our negligence, we will replace it at no additional cost. If the cause of death is environmental factors, damage from third parties, or customer intervention, the replacement cost will be the customer’s responsibility.

1. Can I provide my own pots or plants?

Yes, but we strongly recommend purchasing from us to ensure quality and compatibility with our services. Any external purchases must meet our standards.

1. What will you do if the irrigation system breaks?

We periodically inspect and maintain irrigation systems. For major repairs, specialized contractors will be referred.

1. Can I request planting or landscaping upgrades?

Yes, we offer additional services such as planting new plants and landscaping upgrades. These services will incur separate costs.

1. What should I do if an issue arises between visits?

Please contact us immediately. Depending on the nature of the problem, an emergency visit may be scheduled (additional charges may apply).

By clarifying these terms and conditions, customers will have a clear understanding of your and their responsibilities, which helps maintain a professional and transparent relationship.